Question 1

What does Merchant Focus do?

Accepted Answer

Merchant Focus provides payfac-as-a-service and white-label embedded payments for software companies, SaaS platforms, and ISVs. It helps platforms embed and manage payments inside their own product instead of sending users to a third-party checkout.

Question 2

Who is Merchant Focus a fit for?

Accepted Answer

Merchant Focus is a fit for software companies, SaaS platforms, and ISVs that want to add payments and participate in payment revenue. Typical buyers are founders, product leaders, and payments or partnership teams.

Question 3

How does white-label embedded payments work?

Accepted Answer

Merchant Focus provides the payments infrastructure behind your platform while the payment experience stays branded to your product. Your users can onboard, accept payments, and manage activity inside your software.

Question 4

Do users get redirected to another payment page?

Accepted Answer

No. Merchant Focus supports a native in-platform payment experience with no external redirects. That keeps checkout and payment management inside your product.

Question 5

How does pricing work?

Accepted Answer

Pricing is custom and depends on processing volume, integration scope, support needs, and the revenue share structure. Merchant Focus also supports revenue share models so platforms can monetize payment volume.

Question 6

How long does it take to launch?

Accepted Answer

Launch timing depends on integration scope, onboarding flow, and underwriting requirements. A straightforward implementation can move in weeks once requirements are defined, while more complex rollouts take longer.

Question 7

Do you serve my area?

Accepted Answer

Merchant Focus serves software platforms in the United States and Canada. If your company operates in either market, Merchant Focus can discuss fit and onboarding requirements.

Question 8

What makes Merchant Focus different?

Accepted Answer

Merchant Focus combines fully white-labeled payments, no external redirects, 24/7 U.S.-based customer service, and dedicated account management. The company has more than 20 years in business and processes more than $2 billion in annual volume.

Question 9

How secure is Merchant Focus?

Accepted Answer

Merchant Focus is PCI DSS Level 1 certified and uses end-to-end encryption and tokenization. Those controls are designed to protect payment data across onboarding, processing, and ongoing account use.

Question 10

What kind of support is included?

Accepted Answer

Merchant Focus provides 24/7 U.S.-based customer service and dedicated account management. Support is available for both platform partners and the merchants using the platform.

FAQ | Merchant Focus