Merchant Focus is proud to offer services to our friends doing business up north.
Merchant Focus offers premium accounts with no monthly fees, and all established merchants qualify for "Interchange-Plus" pricing.
A Chargeback occurs when the merchant’s sale is disputed by the cardholder for any reason including:
…then the customer can call their Card Issuing Bank directly and disputes charge.
The Card Issuing Bank notifies our Acquiring Bank that a cardholder is disputing the transaction and they notify us. We in turn mail the merchant a Chargeback notification and require the merchant to respond ASAP to their customer’s dispute.
It is up to the Card Issuing Bank, based on their investigation, if we have to give cardholder their money back. In this case, the funds will be debited from the merchant’s checking account and given back to the cardholder.
The chargeback fee is $30.00 regardless of the outcome.
NOTE: This is why is it so IMPORTANT to have excellent “return, warranty, cancellation policies” clearly accessible on your Web site.
Please visit Visa’s web site for more information on Chargebacks and fraud prevention: http://usa.visa.com/merchants/operations/chargebacks_dispute_resolution