Support

Have a question? Contact us today!

Our knowledgeable support representatives are ready to help answer your questions.
Click here to send a support request

Support Hours and Response Times:
Monday-Friday 8am-6pm Eastern Time

The following support requests must be submitted in writing, please visit our Support Forms page to download these forms:

• Add American Express and/or Discover
• Change Checking Account
• eCheck Application (Authorize.Net)
• Request Alternate Processor (FDC or Vital)
• GatewayOnly Application (Authorize.Net)
• Change DBA/Billing Descriptor
• Change Phone Number
• Change Mailing Address
• Request a Refund
• Request Copy of past Statements
• Request Explanation of Fees
• Notice to Terminate Merchant Account
• Deposit Inquiry Analysis

If you would like to open a new Merchant Account or Gateway, please click here

For questions regarding your merchant account please call 1-888-888-4009.

For questions regarding your Authorize.Net payment gateway, please contact Authorize.Net at: 877-447-3938 or support@authorize.net

Ann Pratsinakis - Email Ann
Application Support Representative
Tel: 1-800-895-4085 x 18
Fax: 866-854-3279

Liz Walker - Email Liz
Application Support Representative
Tel: 1-800-895-4085 x16
Fax: 866-454-9309